Refund policy

Refund Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at:
randanico7@gmail.com

If your return is accepted, we will provide instructions on how and where to send your package. Returns sent without first requesting a return will not be accepted.

Return Shipping:
Customers are responsible for return shipping costs. Shipping fees are non-refundable.

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
To process your claim, we may require photo or video evidence.

Non-returnable Items:
Certain types of items cannot be returned, including:

• Perishable goods
• Custom or personalized products
• Personal care items
• Gift cards
• Items marked as final sale

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return and inform you if the refund is approved.

If approved, you’ll be automatically refunded to your original payment method within 5–10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at:
randanico7@gmail.com